Scope and Application
These terms apply to your use of the Zeelpop website and purchases made through it. Please read them before using the website or placing an order, together with our Shipping Policy, Return and Refund Policy, and any product-specific information shown before checkout.
By using the website or submitting an order, you agree to these terms to the extent permitted by applicable law. Nothing in these terms limits any consumer rights that cannot lawfully be excluded or restricted.
Accounts and Customer Information
You must provide accurate and complete information when placing an order or creating an account, including your contact details and delivery address. Please notify us promptly if information relevant to an order needs to be corrected. Changes may not be possible once an order has been processed or dispatched.
If you create an account, keep your login credentials confidential and contact us promptly if you suspect unauthorized access. You do not need to create an account unless registration is required for a particular feature or clearly indicated during checkout.
You must not use the website for fraudulent or unlawful activities, interfere with its operation, or attempt to access accounts or systems without authorization.
Product Information and Orders
We aim to keep product descriptions, images, prices, and availability accurate and up to date. However, errors or omissions may occur. Product colors and appearance may vary slightly depending on screen settings and photography; this does not affect your rights if an item is faulty or materially different from its description.
For blind boxes and other randomized products, please review the product description carefully. Where contents are described as random, a particular character, design, or variant is not guaranteed unless expressly stated. This does not limit your rights concerning defective, incorrect, or misdescribed goods.
Submitting an order is a request to purchase the selected products. An automated acknowledgment confirms receipt of your order but does not, by itself, mean that we have accepted it. We will communicate acceptance or any issue preventing fulfillment through the order process or the contact details you provide, subject to applicable law.
We may need to decline or cancel an order for a reasonable reason, such as unavailable stock, an inability to deliver to the address provided, unsuccessful payment authorization, reasonable concerns about fraud, or a material and obvious pricing or product-description error. Where appropriate, we will contact you to explain the issue and offer available options rather than make a material change without your agreement.
If we cannot fulfill an order after payment has been taken, we will arrange a refund for the unfulfilled portion in accordance with applicable law. If you wish to change or cancel an order, contact us promptly. Whether a change is possible may depend on its processing status, without affecting any cancellation rights you have under applicable law.
Prices, Taxes, Promotions, and Payment
Product prices and applicable charges are shown on the website and during checkout. Please review the order total, delivery charges, and any taxes displayed before submitting your order. Where import duties, taxes, or other destination charges may apply, please consult our Shipping Policy and the information provided during checkout; these terms do not create additional charges.
Prices may change for future purchases. Changes do not alter an already accepted order unless you agree or applicable law permits otherwise. If a material and obvious pricing error affects your order, we will contact you about the available options rather than charge a different price without your agreement.
Promotions are subject to the conditions presented with the relevant offer, including any stated eligibility requirements or exclusions. No discount, price match, or combination of offers is guaranteed unless expressly offered.
You may use the payment methods available at checkout and must be authorized to use your chosen method. Payment is subject to authorization and processing. If payment cannot be completed or verified, fulfillment may be delayed or the order may not proceed. Do not send full payment-card details through general contact messages.
Shipping and Delivery
Zeelpop offers worldwide shipping, including to major international markets such as the United States, Canada, Australia, and the United Kingdom, as well as other supported countries and regions. Delivery to a particular destination is subject to the options available at checkout and our Shipping Policy.
Please review our Shipping Policy and the delivery information displayed for your order for applicable shipping options, charges, estimates, and any destination-specific requirements. Any delivery estimates provided are estimates rather than guaranteed arrival dates unless expressly stated otherwise.
Delivery may be affected by carrier operations, customs processing, address issues, or events beyond reasonable control. If an order is delayed, appears lost, or arrives damaged, please contact us so we can review the situation and help resolve it in accordance with our policies and applicable law. These terms do not remove our responsibility for delivery where that responsibility is imposed by law.
Returns and Refunds
Returns, cancellations, exchanges, and refunds are handled in accordance with our Return and Refund Policy and applicable law. Please review that policy for the conditions and process relevant to your purchase, and contact us if you need assistance.
If a product arrives damaged, is defective, or does not match your order or its description, please contact us with your order details and a description of the issue. We may request reasonable supporting information to help assess the problem and arrange an appropriate resolution.
Nothing in these terms or our policies excludes any mandatory right to a remedy under applicable consumer law. Product-specific return conditions apply only to the extent permitted by that law.
Intellectual Property
Website content, including original text, graphics, images, logos, and design elements, is owned by Zeelpop or used under appropriate rights or permissions. Third-party names, trademarks, characters, and artwork remain the property of their respective owners. Their appearance on the website does not transfer ownership or imply an affiliation or endorsement that has not been expressly stated.
You may view and use the website for personal shopping purposes and retain copies of information relating to your purchases. Except as permitted by applicable law or with the relevant rights holder’s permission, you must not reproduce, distribute, modify, or commercially exploit protected website content.
Responsibility and Liability
We aim to provide a reliable website and fulfill orders with reasonable care. We do not guarantee that the website will always be available or entirely free from errors, and access may occasionally be interrupted for maintenance or other operational reasons.
To the extent permitted by applicable law, we are not responsible for losses that were not reasonably foreseeable when the relevant contract was made, or losses caused by your misuse of the website. Any limitation applies only where lawful and does not excuse a failure to meet obligations that cannot legally be excluded.
Nothing in these terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law. Your mandatory rights regarding product quality, description, delivery, and available remedies remain unaffected.
Events Beyond Reasonable Control
Events beyond our reasonable control, such as natural disasters, major transport disruptions, public emergencies, or widespread service outages, may delay or prevent performance. If such an event affects your order, we will take reasonable steps to reduce its impact and communicate material changes where possible.
Such events do not automatically remove your rights to cancellation, refunds, or other remedies under applicable law. If fulfillment is no longer reasonably possible, we will work with you toward an appropriate resolution.
Disputes and Applicable Law
If you have a concern about the website, an order, or these terms, please contact us first so we can try to resolve it fairly. Providing your order details and a clear description of the issue will help us investigate.
These terms and any dispute relating to them are subject to applicable law, including mandatory consumer protections. Nothing in these terms requires you to waive access to a court, consumer authority, or other dispute-resolution process available to you under applicable law.
Changes to These Terms
We may update these terms to reflect changes to the website, our services, or legal requirements. Updated terms will be published on this page and will apply prospectively from publication unless a different effective date is stated or applicable law requires otherwise.
The terms applicable when you place an order will generally govern that purchase. Later updates will not retrospectively reduce your rights for an existing order. Where required by law, we will provide additional notice of material changes.
Contact Us
For questions about these terms or assistance with an order, please use our contact page: https://zeelpop.com/contact-us/.
